Some larger items require freight delivery. An additional freight charge will be calculated, and you will be notified by e-mail to approve the additional charge to your credit card at the actual time of shipment. Heavy and oversized items will have an additional charge.
RETURN YOUR ITEM
Please call our tech support department at 1-866-209-1249 and one of our customer service reps will assist you with your return/or exchange. Please have your account number and invoice number available for the service rep to assist you.
We are open M-F between the hours of 9:00 am - 5:00 pm Eastern Standard Time.
Please review the following returns policy and instructions for returns and/or exchanges.
For Returning Orders
(Damage, Wrong Item sent)
Returns department #: (866) 209-1249
104-3300 Hwy 7, Concord, ON L4K 4M3
Send back your return via the Post Office, UPS, FedEx or another service with a copy of the original order.
*We suggest that you select a service with tracking information for your records.
We'll credit or refund the value of the item and any taxes you were charged (excluding delivery charges).
To assure fast, accurate processing of your return, be sure to make a copy of your original invoice that came with the merchandise and encloses it with the returned merchandise. Use the original packaging if possible and remove or cover the original shipping label. Seal the package securely with tape, not string.
1. Proof of Damage.
Please provide proof by sending via email pictures or video of damaged packaging and item.
All payments must be in CAD or U.S. dollars.